Unable to add a domain:"Incorrect DNS record values were specified"

Created:

2016-11-16 12:44:28 UTC

Modified:

2017-08-08 13:13:50 UTC

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Unable to add a domain:"Incorrect DNS record values were specified"

Applicable to:

  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows

Symptoms

Unable to add a domain:

Error: Failed domain creation: Unable to update domain data: Unable to restore the DNS zone: an error occurred while adding the host.domain.tld. IN A 2001:41d0:8:c57c::1 record: Incorrect DNS record values were specified.

Cause

Incorrect record type was set for host record in DNS template: this record value was for IPv6, but its type was for IPv4.

Resolution

  1. Go to Tools&Settings > DNS Template

  2. Change the type of the record from 'A' to 'AAAA'.

If the issue persists, make sure that the other DNS records are valid in DNS Template.

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