Change ip for subscription over API "Unable to update hosting preferences. Failed to updated ip. Can't set to addon domain ip different from webspace ip"

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:44:27 UTC

Modified:

2016-12-21 19:06:13 UTC

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Change ip for subscription over API "Unable to update hosting preferences. Failed to updated ip. Can't set to addon domain ip different from webspace ip"

Symptoms

IP changing for the subscription over API fails with the error:

Unable to update hosting preferences. Failed to updated ip. Can't set to addon domain ip different from webspace ip

This issue occurs only when there are subdomains created for the domain and when changing IP address at once with one of the following settings:

  1. Hosting settings
  2. Hosting php
  3. FTP user name
  4. FTP password

The same issue occurs in OBAS on Plesk 11.5.30 and 12.0.18 nodes.

grep 'set to addon domain ip different from webspace ip' /var/log/hspc/hspc.log

[2014/03/26 11:58:16] [INFO] [7457] [HSPC::CP::PleskDomain::pdomain_update] Error occurred during setup new PleskDomain details: Cannot set(provision) settings of pdomain 'example.com' to Plesk: Failed to updated ip. Can't set to addon domain ip different from webspace ip Problem report #p2014-03-26_11-58-09

Cause

This is an internal issue with PPPM-1513 for Plesk 11.5.30 and PPPM-2828 for Plesk 12.0.18.

Resolution

Please contact Plesk Technical Support to fix the issue with Plesk 11.5 on CentOS 6.

For Plesk 12 the issue is fixed in MU#59

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