- Plesk 12.5 for Windows
- Plesk Onyx for Windows
Refreshing Outgoing Mail control statistics at Tools & Settings > Outgoing Mail Control > Refresh fails with the following error in Plesk UI:
PLESK_ERROR: Erro: External exception. String could not be parsed as XML
PLESK_ERROR: Error: Unable to load object of type PhDomain with id= : Domain does not exist.
This is Plesk internal issue with id #PPPM-3568, which is planned to be fixed in future Plesk updates. The reason is that outgoing mail control does not skip checking non-existent domains.
Connect to the server via RDP.
Back up Plesk database by running the command from command-line:
C:\> "%plesk_dir%"\Mysql\bin\mysqldump.exe -uadmin -p<plesk_admin_password> -P8306 psa > %date:~-4,4%%date:~-7,2%%date:~-10,2%.psa.sql
Download the attached file and unzip it.
Place the file from the previous step instead of