Cannot update Outgoing Mail control: Domain does not exist

Refers to:

  • Plesk Onyx for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:44:25 UTC

Modified:

2016-12-21 19:06:09 UTC

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Cannot update Outgoing Mail control: Domain does not exist

Symptoms

When trying to refresh Outgoing Mail control statistics at Tools & Settings > E-mail > Outgoing E-mail Control > Refresh , the following errors appear:

Erro: External exception. String could not be parsed as XML

or

Error: Unable to load object of type PhDomain with id= <id of a deleted domain>: Domain does not exist.

Cause

Outgoing mail control does not skip checking non-existent domains.

This is Plesk internal issue with id #PPPM-3568 , which is planned to be fixed in future Plesk updates.

Workaround

  1. Back up Plesk database:

    "%plesk_dir%"\\Mysql\\bin\\mysqldump.exe -uadmin -p<plesk_admin_password> -P8306 psa > %date:~-4,4%%date:~-7,2%%date:~-10,2%.psa.sql
  2. Backup file %plesk_dir%\admin\plib\Service\Mail\OutgoingMessages\Windows.php.

  3. Replace file %plesk_dir%\\admin\\plib\\Service\\Mail\\OutgoingMessages\\Windows.php with an attached copy .

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