Plesk
kb: technical
ABT: Group A
Applicable to:
- Plesk
Symptoms
-
Plesk is not accessible via hostname (https://example.com:8443) with the below error:
PLESK_INFO: Server not found
-
Hostname is not resolved:
# nslookup example.com
** server can't find example.com: SERVFAIL
# nslookup example.com
** server cannot find example.com: NXDOMAIN -
Plesk is accessible via an IP address (https://203.0.113.2:8443).
Cause
The hostname is not registered or resolves incorrectly on a registrar-side.
Resolution
Contact the domain registrar for assistance to make the domain name (hostname) resolve to the server IP address.
As a workaround, use the server IP address instead of the hostname:
https://203.0.113.2:8443
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