Unable to open Plesk via a hostname: Server not found

Created:

2016-11-16 12:44:08 UTC

Modified:

2017-08-08 13:14:45 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Unable to open Plesk via a hostname: Server not found

Symptoms

  • Plesk is not accessible via a hostname https://example.com:8443:

    Server not found
  • Hostname is not resolved:

    # nslookup example.com
    ** server can't find example.com: SERVFAIL

    or

    # nslookup example.com
    ** server can't find example.com: NXDOMAIN
  • Plesk is accessible via an IP address https://203.0.113.2:8443.

Cause

The hostname is resolved incorrectly on a registrar side.

Resolution

Contact a domain registrar for an assistance to make a domain name (hostname) resolving to the server IP address.

As a workaround, use the server IP address instead of the hostname:
https://203.0.113.2:8443

Have more questions? Submit a request
Please sign in to leave a comment.