[INFO] How to downgrade a Plesk license key?

Created:

2016-11-16 12:43:56 UTC

Modified:

2017-08-16 17:38:54 UTC

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[INFO] How to downgrade a Plesk license key?

Applicable to:

  • Plesk 11.x for Windows

Symptoms

Provider configured Parallels Key Administrator plug-in in Parallels Business Automation - Standard (PBA-S) to sell Plesk license keys to customers.A customer needs to downgrade a Plesk license key, e.g. he purchased a Plesk license key with 100 domains and he needs to downgrade the license key to 10 domains.

Cause

This is by design that license capacity downgrade is disabled in customer's Parallels Key Administrator account (KA API login). Please contact your Sales Representative for more detail.

Resolution

To change a license to a lower capacity, an existing license should be terminated and then a license of a lower capacity should be ordered.

Additional information

In order to terminate a Plesk license without terminating a Virtuozzo Container subscription, please perform the following steps:

  1. Login to PBA-S Provider's Panel (PCC) and follow Service Director > License Manager > Licenses .
  2. Find the license you want to terminate and click on it. On the license configuration page click the " Terminate " button.

To install a new license:

  1. Go to the customer's control panel.
  2. Select needed subscription and go to " Account " tab.
  3. Select " Upgrade Licenses " and you will be able to issue the new one.
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