Unable to install APS application: APS Catalog error: name lookup timed out

Created:

2016-11-16 12:43:52 UTC

Modified:

2017-04-24 11:15:59 UTC

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Unable to install APS application: APS Catalog error: name lookup timed out

Applicable to:

  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

  • APS application cannot be installed in Plesk with the following error:

    "APS Catalog error: name lookup timed out" or unable to install APS application
  • Unable to access Application Catalog:

    Couldn't resolve host 'catalog.marketplace.parallels.com'
  • The following errors can be found in Plesk log file:

    ERR (3): APS Catalog error: name lookup timed out
    ERR (3): Unable to get APS Applications list: name lookup timed out

Cause

APS catalog servers cannot be resolved.

Resolution

  1. Make sure that catalog.marketplace.parallels.com and apscatalog.com servers can be resolved:

    [root@server ~]# host apscatalog.com
    apscatalog.com has address 199.115.107.45
  2. Otherwise, add the following lines to the /etc/hosts file:

    199.115.107.45 catalog.marketplace.parallels.com
    199.115.107.45 apscatalog.com
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