Blank space instead of valid image is shown in Sitebuilder Wizard

Created:

2016-11-16 12:43:47 UTC

Modified:

2017-04-24 12:13:48 UTC

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Blank space instead of valid image is shown in Sitebuilder Wizard

Applicable to:

  • Web Presence Builder
  • Plesk

Symptoms

  • Despite being successfully uploaded into Image Gallery , blank spaces are still shown in Web Presence Builder editor instead of uploaded images.

  • Images are shown correctly on the published website.

  • Images exist on the server and located in example.com/httpdocs/data/imagegallery/d19910a4-96c5-901e-cfcd-9c0cb99c9b19/

Cause

When new image is uploaded into Image Gallery , it is renamed and immediately goes to the publishing location.

In case hostname example.com is not resolved globally the image is not shown but an empty space occurs.

Resolution

Make example.com be globally resolvable.

Or

Make the website resolving on your local machine: add the appropriate record into file /etc/hosts for Unix/Linux operating systems or into C:\\WINDOWS\\system32\\drivers\\etc\\hosts for Windows:

203.0.113.2 example.com

In case images are still now shown, clear browser cache and make sure that website is resolved to the correct IP from your workstation.

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