Mail from contact form is not getting delivered: You are not allowed to use sendmail utility

Created:

2016-11-16 12:43:42 UTC

Modified:

2017-08-16 18:26:22 UTC

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Mail from contact form is not getting delivered: You are not allowed to use sendmail utility

Applicable to:

  • Web Presence Builder for Linux

Symptoms

Mail from contect form is not getting delivered, the following can be found in /var/log/maillog :

plesk sendmail[51563]: REJECT during call 'limit-out' handler
plesk sendmail[51567]: handlers_stderr: DATA REPLY:554:5.7.0 The message could not be sent. You are not allowed to use sendmail utility.
sendmail[51567]: handlers_stderr: REJECT
plesk sendmail[51567]: REJECT during call 'limit-out' handler
plesk sendmail[51571]: handlers_stderr: DATA REPLY:554:5.7.0 The message could not be sent. You are not allowed to use sendmail utility.#012REJECT
plesk sendmail[51571]: REJECT during call 'limit-out' handler

Cause

sendmail utility is disabled for subscription user.

Resolution

Enable usage of sendmail for subsciption in Plesk > Subscriptions > example.com > Outgoing mail control > Subscription > Change Limit > click 'Scripts and users will be able to send email messages (on behalf of the subscription's system user)' .

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