Plesk shows 'Failed to update' error message on new container provisioned from template

Created:

2016-11-16 12:43:27 UTC

Modified:

2017-08-08 13:30:08 UTC

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Plesk shows 'Failed to update' error message on new container provisioned from template

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

'Failed to update' error message is shown on first login to Plesk 12.5 after installation via template.During the appcache creation the following error may occur:

[2015-10-13 16:54:10] ERR [1] External exception. Error in cURL request: Could not resolve host: getcomposer.org; Unknown error

In Plesk autoinstaller log the following error can be found /var/log/plesk/install/autoinstaller3.log :

[2015-10-13 17:35:01.129414] Try to find rcfile...
[2015-10-13 17:35:01.129487] Autoinstaller rcfile not found.
...
[2015-10-13 17:35:01.135182] File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:35:16.215389] Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:35:31.253848] Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:35:46.291795] FileFetcher: get file (~empty)/versions.inf3
[2015-10-13 17:35:46.291951] File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:36:01.364369] Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:36:16.402472] Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:36:31.447545] Error: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall.plesk.com/products.inf3:
Couldn't resolve host 'autoinstall.plesk.com'

Can't process versions.inf3: Failed to download the package http://autoinstall.plesk.com/versions.inf3:
Couldn't resolve host 'autoinstall.plesk.com'

Cause

This is a software issue with internal ID PPP-18141 . It will be fixed in further Plesk updates.

Resolution

This error can be ignored. Composer will be installed/updated during daily maintenance script execution inside container.

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