Plesk shows 'Failed to update' error message on new container provisioned from template

Refers to:

  • Plesk 12.5 for Linux

Created:

2016-11-16 12:43:27 UTC

Modified:

2016-12-21 19:03:52 UTC

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Plesk shows 'Failed to update' error message on new container provisioned from template

Symptoms

'Failed to update' error message is shown on first login to Plesk 12.5 after installation via template.During the appcache creation the following error may occur:

[2015-10-13 16:54:10] ERR [1] External exception. Error in cURL request: Could not resolve host: getcomposer.org; Unknown error

In Plesk autoinstaller log the following error can be found /var/log/plesk/install/autoinstaller3.log :

[2015-10-13 17:35:01.129414] Try to find rcfile...
[2015-10-13 17:35:01.129487] Autoinstaller rcfile not found.
...
[2015-10-13 17:35:01.135182] File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:35:16.215389] Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:35:31.253848] Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:35:46.291795] FileFetcher: get file (~empty)/versions.inf3
[2015-10-13 17:35:46.291951] File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:36:01.364369] Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:36:16.402472] Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[2015-10-13 17:36:31.447545] Error: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall.plesk.com/products.inf3:
Couldn't resolve host 'autoinstall.plesk.com'

Can't process versions.inf3: Failed to download the package http://autoinstall.plesk.com/versions.inf3:
Couldn't resolve host 'autoinstall.plesk.com'

Cause

This is a software issue with internal ID PPP-18141 . It will be fixed in further Plesk updates.

Resolution

This error can be ignored. Composer will be installed/updated during daily maintenance script execution inside container.

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