Failed to connect to database: Can't connect to MySQL server on 'localhost' (10061) at (MySQLDatabaseProvider::connect line 199) at Unable to get admin e-mail

Created:

2016-11-16 12:43:24 UTC

Modified:

2017-04-24 12:14:02 UTC

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Failed to connect to database: Can't connect to MySQL server on 'localhost' (10061) at (MySQLDatabaseProvider::connect line 199) at Unable to get admin e-mail

Applicable to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows

Symptoms

In Windows Event Viewer the following errors are browsed every 10 minutes:

Failed to connect to database: Can't connect to MySQL server on 'localhost' (10061) at (MySQLDatabaseProvider::connect line 199) at Unable to get admin e-mail(runtask::start line 115)
C:\\Parallels\\Plesk\\admin\\bin\\runtask.exe

Cause

This is a Plesk Mobile scheduler task. The reported problem in Event Viewer refers to MySQL authorization. The process cannot get the access to database due to incorrect password saved in Plesk database.

Resolution

To resolve the issue reregister MySQL database server using KB 213947045

To disable Plesk Mobile notifications you can use KB 213933145

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