Unable to browse website content HTTP Error 401.3 - Unauthorized

Created:

2016-11-16 12:43:09 UTC

Modified:

2017-08-16 16:40:08 UTC

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Unable to browse website content HTTP Error 401.3 - Unauthorized

Applicable to:

  • Plesk Onyx for Windows
  • Plesk 12.0 for Windows

Symptoms

When a website is opened, it asks for authentication or redirected to IIS error message:

PLESK_INFO: HTTP Error 401.3 - Unauthorized
You are not authorized to view this page due to invalid authentication headers.

IIS > Sites > example.com > Authentication > Anonymous Authentication > Specific user is selected.

Cause

IWPG_ users group does not have permissions to access vhost directory files.

Resolution

  1. Connect to the server using RDP .
  2. Find proper system username for affected domain using CMD:

    C:\> "%plesk_bin%"\\dbclient.exe --direct-sql --sql="select login from sys_users where home like '%example.com%';"
    login
    exampleuser

  3. Grant read permissions for user 'exampleuser':

    C:\> icacls "%plesk_vhosts%"\\example.com\\httpdocs /grant IWPG_exampleuser:r /T

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