Unable to start proftpd service: unable to use '/var/run/proftpd/scoreboard': No such file or directory

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:42:17 UTC

Modified:

2017-02-14 18:41:08 UTC

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Unable to start proftpd service: unable to use '/var/run/proftpd/scoreboard': No such file or directory

Symptoms

Unable to start proftpd service, the following error is shown:

proftpd[3238]: fatal: ScoreboardFile: : unable to use '/var/run/proftpd/scoreboard': No such file or directory on line 74 of '/etc/proftpd.conf'

Cause

Outdated proftpd package from atomic repository.

Resolution

  1. Make sure that atomic repository is enabled, if it is installed.
  2. Run Plesk autoinstaller to install all available updates.
  3. Create this directory manually if the issue persists.
  4. Add the /usr/lib/tmpfiles.d/proftpd.conf file with the following string if the issue persists after reboot:
    # cat /usr/lib/tmpfiles.d/proftpd.conf
    d /var/run/proftpd 0775 root root -
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