Plesk update or installation failed: Error writing to file: C:\\Config.Msi\\

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:42:13 UTC

Modified:

2016-12-21 19:00:51 UTC

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Plesk update or installation failed: Error writing to file: C:\\Config.Msi\\

Symptoms

Plesk update, upgrade or installation failed with the following error message:

MSI: Error! Error writing to file: C:\\Config.Msi\\e56001.rbf.   Verify that you have access to that directory.
Failed to install 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.5.30\\dist-msi-Microsoft-2003-i386\\plesk-skins.msi': Fatal error during installation. (Error code 1603)

Cause

OS misconfiguration or third-party utilities block access to C:\Config.Msi\ folder.

Resolution

  1. Turn off any Firewall installed. You may turn it on back when update is completed;

  2. Turn off any Anti-Virus software on a server;

  3. Turn off any backup managers and make sure that there are no running tasks related to a backup manager;

  4. Run update again.

If it does not help:

  1. Ensure that C:\\Config.Msi\\ have SYSTEM and Administrators FullControl permission granted.

  2. Decrease notify level in Windows "User Account Control Settings" to "Don't notify me when I make changes to Windows Settings".

  3. Add 'Everyone' with 'FullControl' permissions to C:\\Config.Msi\\ .

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