Unable to start DNS from Plesk: Empty error message from utility

Created:

2016-11-16 12:41:50 UTC

Modified:

2017-08-08 13:28:42 UTC

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Unable to start DNS from Plesk: Empty error message from utility

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

Unable to start DNS server from Tools & settings > Service management > DNS (bind) > start :

/usr/local/psa/admin/bin/dnsmng '--start' failed with message: Empty error message from utility.

Log /var/log/plesk/panel.log contains the following:

PleskUtilException: /usr/local/psa/admin/bin/dnsmng '--start' failed with message: Empty error message from utility.
file: /usr/local/psa/admin/plib/common_func.php3
line: 164
code: 0
trace: #0 /usr/local/psa/admin/plib/class.ServiceControl.php(521): util_exec('dnsmng', Array)
#1 /usr/local/psa/admin/htdocs/server/restart_services.php(23): ServiceControl->action()
#2 /usr/local/psa/admin/htdocs/plesk.php(44): require('/usr/local/psa/...')
#3 {main}

ERR [panel] Unable to make action: Unable to manage service by dnsmng: Empty error message from utility. ('--start', 'dns'):
0: restart_services.php:24
require()
1: plesk.php:44

Cause

DNS server is not properly installed or configured.

Resolution

Reinstall BIND DNS via plesk installer:

# plesk installer --select-release-current --remove-component bind
# plesk installer --select-release-current --install-component bind
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