Failed to update the ModSecurity rule set: Authorization failed attempting to download an update

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:41:43 UTC

Modified:

2016-12-21 18:59:37 UTC

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Failed to update the ModSecurity rule set: Authorization failed attempting to download an update

Symptoms

Attempting to update Atomic ModSecurity rule set results in error:

Error message or request description : Error: Failed to update the ModSecurity rule set: modsecurity_ctl failed: gpg: key 4520AFA9: "Atomicorp (Atomicorp Official Signing Key) <support@atomicorp.com>" not changed 
gpg: Total number processed: 1
gpg: unchanged: 1
gpg: Signature made Tue Jun 23 00:10:58 2015 EEST using RSA key ID 4520AFA9
gpg: Good signature from "Atomicorp (Atomicorp Official Signing Key) <support@atomicorp.com>"
gpg: WARNING: This key is not certified with a trusted signature!
gpg: There is no indication that the signature belongs to the owner.
Primary key fingerprint: 1818 66DF 9DAC A40E 5B42 9B08 FFBD 5D0A 4520 AFA9
TERM environment variable not set.
aum failed with exitcode 3.
stdout:

Checking versions ...

ASL version is current: �[PASS]

Authorization failed attempting to download an update.
The username or password may be invalid, or your license may be expired.
Please log in to the License Manager at https://www.atomicorp.com/ame
mber/member.php and verify your account.

Further information may be found at: https://www.atomicorp.com/wiki/index.php/ASL_FAQ#HTTP_Error_401:_Authorization_Required.
-------------------------------------------------------------------------------
Errors were encountered:
L CODE SOURCE MESSAGE
- ---- ----------------------------- ------------------------------------------ �
[0;33m2 302 Core::distributed_update remote fail: E_GEN_RETRY 22 .. www3.atomic orp.com/channels/rules/subscription/modsec -201506230902.tar.bz2 �
[0m�[1;31m3 303 Core::distributed_update Invalid user credentials �[0m

stderr:
Unable to download tortix rule set

Cause

Incorrect username/password or license is expired.

Resolution

Clear or just move the contents of the directory /var/asl/rbc/etc/asl/config.

Check username/password in /etc/asl/config configuration file.

In case using Atomic ModSecurity (subscription) rule set log in to the Atomic License Manager and verify the account. Ensure that credentials used in Plesk to download Atomic ModSecurity ruleset are valid.

Further information can be found on Atomic website .

If Atomic Professional ModSecurity rule set is used and additional license key is not expired, please contact Plesk Technical Support .

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