Blank page and error in Plesk "Failed opening required 'modules/fileserver/FileServerStatus.php'"

Created:

2016-11-16 12:41:32 UTC

Modified:

2017-08-16 17:23:57 UTC

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Blank page and error in Plesk "Failed opening required 'modules/fileserver/FileServerStatus.php'"

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows

Symptoms

  • Plesk displays a blank screen. Retrieving Plesk admin password gives the following output:

    # /usr/local/psa/bin/admin --show-password
    PHP Warning: require_once(modules/fileserver/FileServerStatus.php): failed to open stream: No such file or directory; File: /opt/psa/admin/plib/ExtendedServerInfo.php, Line: 1735
    PHP Fatal error: require_once(): Failed opening required 'modules/fileserver/FileServerStatus.php' (include_path='/opt/psa/admin/plib:/opt/psa/admin/externals:/usr/local/sb/include:/usr/local/sb/include/PEAR') in /opt/psa/admin/plib/ExtendedServerInfo.php on line 1735
  • It is impossible to install Plesk license. The following error occurs:

    # plesk license -i A00W00-8D9F03-ETCQ89-W6FX82-P52528
    PHP Fatal error: Call to undefined function demo_version() in /usr/local/psa/admin/plib/modules/fileserver/FileServerStatus.php on line 14

Cause

psa-fileserver package is corrupted.

Resolution

Reinstall the package:

# rpm -e --nodeps psa-fileserver
# /usr/local/psa/admin/bin/autoinstaller --select-release-current --install-component psa-fileserver
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