Connection to the Presence Builder from Cpanel fails: Error in CURL request: Couldn't resolve host 'https:'

Created:

2016-11-16 12:41:07 UTC

Modified:

2017-08-16 17:35:14 UTC

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Connection to the Presence Builder from Cpanel fails: Error in CURL request: Couldn't resolve host 'https:'

Applicable to:

  • Web Presence Builder for Linux

Symptoms

Connection to the Presence Builder from Cpanel fails with error:

Error: Error in CURL request: Couldn't resolve host 'https:'"

Cause

Incorrect Presence Builder URL or password is used in Cpanel->Presence Builder->Settings .

Resolution

  1. Make sure that URL to Presence Builder is correct, it should resolve to correct IP address.

  2. Make sure that password for Presence Builder is correct, just to check it, in browser try to login to Presence Builder under 'admin' user using URL:

    https://sitebuilder.domain.tld/License

where sitebuilder.domain.tld is URL to Presence Builder.

  1. Make sure that 'admin' password does not contain an exclamation mark, if yes, change it with a command:
    sb_config --sb_passwd newpassword
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