Unable to add domain alias: DNS record already exists

Created:

2016-11-16 12:40:42 UTC

Modified:

2017-08-08 13:15:47 UTC

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Unable to add domain alias: DNS record already exists

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Unable to add alias example2.com to main domain example.com:

Unable to add the mail.example2.com. IN A  203.0.113.2 record to zone example2.com: DNS record already exists.

Domain example.com has two identical mail.example.com records in DNS settings.

Cause

Duplicated mail.example.com records in DNS settings for main domain example.com.

Resolution

Remove duplicate record mail.example.com : Subscriptions > example.com > DNS settings

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