Mail Server Settings section is missing in Plesk, mail users cannot login

Created:

2016-11-16 12:40:39 UTC

Modified:

2017-08-08 13:29:26 UTC

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Mail Server Settings section is missing in Plesk, mail users cannot login

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  • Mail Server Settings section is missing in Plesk > Tools & Settings .
  • Execution of /usr/local/psa/admin/sbin/mchk failed with the following error in /var/log/plesk/install/mchk.log :
    ==> Checking for: mail_auth_dump... This operation is not supported by the service node.

    fail
    ==> Checking for: mailman_lists_dump... ok
    ==> Checking for: mail_kav8_restore... ok
    ==> Checking for: mail_responder_restore... ok
    ==> Checking for: mail_imap_restore... This operation is not supported by the service node.

    fail
    ==> Checking for: mail_outgoing_restore... This operation is not supported by the service node.

    fail
    ==> Checking for: mail_transport_restore... This operation is not supported by the service node.

    fail
    Errors occured in mail restore procedure
    Some utilities have exited with errors:
    /usr/lib/plesk-9.0:/usr/lib/plesk-9.0/remote_mail_restore:/opt/psa/admin/sbin
    /usr/lib/plesk-9.0:/usr/lib/plesk-9.0/remote_mail_restore:/opt/psa/admin/sbin
    /usr/lib/plesk-9.0:/usr/lib/plesk-9.0/remote_mail_restore:/opt/psa/admin/sbin
    /usr/lib/plesk-9.0:/usr/lib/plesk-9.0/remote_mail_restore:/opt/psa/admin/sbin

Cause

Mail is not correctly configured.

Resolution

  • Try to execute the first failed operation manually:

    # /usr/lib/plesk-9.0/remote_mail_restore/mail_auth_dump
  • Then run mchk utility again:

    # /usr/local/psa/admin/sbin/mchk --with-spam

Contact Plesk Technical Support if it did not help.

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