Cannot create FTP user: ftpmng failed: Unknown error at setUserPermissions()

Created:

2016-11-16 12:40:26 UTC

Modified:

2017-08-16 17:25:51 UTC

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Cannot create FTP user: ftpmng failed: Unknown error at setUserPermissions()

Applicable to:

  • Plesk 10.x for Windows
  • Plesk 12.0 for Windows

Symptoms

Unable to create an FTP user:

    ftpmng --add-user failed: Unknown error 0xC00CE558 (COM Error C00CE558) at setUserPermissions()
---------------------- Debug Info -------------------------------
0: Manager.php:148
Service_WindowsFtp_Manager->_callFtpmng(string 'add-user', array)
1: Manager.php:234
Service_WindowsFtp_Manager->addUser(string 'pactest2')
2: FtpUserManager.php:116
FtpUserManager->update()
3: client.domain.hosting.ftp-users.ftp-user.properties.php:70
plesk__client__domain__hosting__ftp_users__ftp_user__properties->accessItem(string 'POST', NULL null)
4: UIPointer.php:600
UIPointer->access(string 'POST')
5: plesk.php:50

Cause

.security file is corrupted for the domain.

Resolution

  1. Rename .security file. It can be located in %HTTPD_VHOSTS_D%\example.com\ folder or %HTTPD_VHOSTS_D%\example.com\.plesk folder.

  2. Reconfigure the domain:

    %plesk_cli%repair.exe --reconfigure-web-site -web-site-name example.com

Note: %HTTPD_VHOSTS_D% path is defined in the System Registry at HKLM\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config\

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