could not create FTP user

Refers to:

  • Plesk 10.4 for Windows
  • Plesk 12.0 for Windows

Created:

2016-11-16 12:40:26 UTC

Modified:

2016-12-21 18:56:39 UTC

0

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could not create FTP user

Symptoms

Unable to create the ftp user. Failed with the below error:

    ftpmng --add-user failed: Unknown error 0xC00CE558 (COM Error C00CE558) at setUserPermissions()
---------------------- Debug Info -------------------------------
0: Manager.php:148
Service_WindowsFtp_Manager->_callFtpmng(string 'add-user', array)
1: Manager.php:234
Service_WindowsFtp_Manager->addUser(string 'pactest2')
2: FtpUserManager.php:116
FtpUserManager->update()
3: client.domain.hosting.ftp-users.ftp-user.properties.php:70
plesk__client__domain__hosting__ftp_users__ftp_user__properties->accessItem(string 'POST', NULL null)
4: UIPointer.php:600
UIPointer->access(string 'POST')
5: plesk.php:50

Cause

.security file is corrupted for the domain.

Resolution

  1. Rename C:\\inetpub\\vhosts\\domain.tld\\.security to back.security file.

  2. Reconfigure the domain using the below command:

    websrvmng.exe --reconfigure-vhost --vhost-name=domain.tld
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