Cannot modify FTP username: Url plesk-stat is not protected (Error code 1)

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:40:22 UTC

Modified:

2016-12-21 18:56:28 UTC

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Cannot modify FTP username: Url plesk-stat is not protected (Error code 1)

Symptoms

Trying to change the FTP username for any domain fails with the error:

Error: ProtDirUser_IIS::update() failed: Update Protected Directory #308 user failed: Url 'plesk-stat' is not protected. (Error code 1)

Cause

Virtual hosts structure has not been properly updated during an upgrade.

Resolution

  1. Delete all the password protected directories

  2. Open "Command Prompt" ( Start > Run > cmd.exe ) and execute the following commands:

    cd %plesk_cli%
    repair.exe --update-vhosts-structure
    repair.exe --update-all-domains-web-stat
    repair.exe --synchronize-impersonation-storage
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