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How to create custom error page for suspended domain in Plesk?

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Alexander Tsmokalyuk
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Plesk for Linux kb: how-to ABT: Group B

Applicable to:

  • Plesk for Linux

Question

When a domain is suspended in Plesk a site "503 Service Temporarily Unavailable" is shown. How to create a custom error page for the domain in Suspended status to hide this error?

Answer

  1. Log into Plesk

  2. Customize the error page using the link Edit error page in Websites & Domains > example.com

Note: The link Edit error page is displayed only if hosting plan provides the option to customize web server error documents (the Custom error documents is On in the domain settings in Websites & Domains > example.com > Hosting Settings).

Server-wide solution for new domains

  1. Modify default template for "error_docs"
  2. Open Service Plans > plan_name > Hosting Settings, enable "Custom error documents" as per this article

Additional Information

To customize other error pages, follow the instructions from this article.

Comments

4 comments

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  • Avatar
    Enlighten Designs (Edited )

    Workaround on IIS: 

    Edit or create the web.config file and put the following.

    <httpErrors>
    <error statusCode="503" path="/errorpages/maintenance.html" responseMode="ExecuteURL" />
    </httpErrors>

    Then create /httpdocs/errorpages/maintenance.html (or copy from /error_docs/maintenance.html) and edit it.

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  • Avatar
    Lev Iurev

    @Enlighten Designs thank you for sharing!

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    Ido Cohen

    this feature in user voice is not available :( https://plesk.uservoice.com/forums/184549-feature-suggestions/suggestions/4165937-custom-suspended-page

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  • Avatar
    Alisa Kasyanova

    @Ido Cohen
    The link Edit error page is displayed only if your hosting plan provides the option to customize web server error documents. Check that the Custom error documents is On in the domain settings in Websites & Domains > example.com > Hosting Settings.

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