Cannot configure Online Store: "Unexpected server behavior"

Refers to:

  • Web Presence Builder for Linux
  • Plesk 11.0 for Windows
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows

Created:

2016-11-16 12:39:46 UTC

Modified:

2016-12-21 18:54:54 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Cannot configure Online Store: "Unexpected server behavior"

Symptoms

A client tries to configure Online Store on his site.Following warning is shown in Parallels Web Presence Builder (WPB) interface when " Store ID " and " Owner's e-mail address " were entered and clicked " Apply ":

Unexpected server behavior. For details, see the product's log files.
Please contact the server administrator.

The following error appears in WPB log file ( sitebuilder.log ):

Unable to Connect to ssl://my.ecwid.com:443. Error #0: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution

or

Unable to Connect to ssl://my.ecwid.com:443. Error #110: Connection timed out

Cause

' my.ecwid.com ' is not resolved properly or is not accessible from the server where WPB is installed:

~# telnet my.ecwid.com 443
Trying 123.123.123.123...

Resolution

Verify that ' my.ecwid.com ' is resolved to IP Address 54.209.87.152 - check /etc/hosts file and modify it if needed. Also the domain name is accessible on port 443 from the server:

~# dig +short my.ecwid.com
54.209.87.152
~# grep my.ecwid /etc/hosts
54.209.87.152 my.ecwid.com
~# telnet my.ecwid.com 443
Trying 54.209.87.152...
Connected to my.ecwid.com.
Escape character is '^]'.

Verify your network settings to make the domain name be resolved and accessible.

Additional information

Cannot install WPB application: 'Unable to connect to ssl://wbp.provider.com:443. Error #111: Connection refused'

Have more questions? Submit a request
Please sign in to leave a comment.