Cannot repair mail service for a domain: Invalid or unsupported Unicode character or escape sequence found in string

Created:

2016-11-16 12:39:13 UTC

Modified:

2017-08-08 13:24:36 UTC

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Cannot repair mail service for a domain: Invalid or unsupported Unicode character or escape sequence found in string

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

plesk repair mail example.com command fails with the following error:

[root@plesk ~]# plesk repair mail example.com

Repairing the mail server configuration
Reconfiguring the settings of domains: example.com ........ [OK]
Reconfiguring the mailboxes .....................................
[2016-09-13 15:56:14] ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/mailname_repair'] with exit code [1] [FAILED]
- mailname_repair failed: Input parse error: Invalid or
unsupported Unicode character or escape sequence found in
string. UTF8 encoded characters and '\\u' escape sequences are
not supported. Error occured at offset 2124, character '\\'.
Worker /usr/local/psa/admin/sbin/mailname_repair.worker failed
with exit status 1

Error messages: 0; Warnings: 0; Errors resolved: 0

exit status 1

Cause

Hieroglyphs in auto-reply in one or several mailboxes. This is Plesk internal issue with ID #PPPM-4946 , that will be fixed in future Plesk updates.

Workaround

Not to use hieroglyphs in subject and body of auto-reply messages.

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