- Plesk Onyx for Linux
plesk repair mailcommand fails with the following error:
# plesk repair mail example.com
Repairing the mail server configuration
Reconfiguring the settings of domains: example.com ........ [OK]
Reconfiguring the mailboxes .....................................
[2016-09-13 15:56:14] ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/mailname_repair'] with exit code  [FAILED]
- mailname_repair failed: Input parse error: Invalid or
unsupported Unicode character or escape sequence found in
string. UTF8 encoded characters and '\\u' escape sequences are
not supported. Error occured at offset 2124, character '\\'.
Worker /usr/local/psa/admin/sbin/mailname_repair.worker failed
with exit status 1
Error messages: 0; Warnings: 0; Errors resolved: 0
exit status 1
- In Domains > Email Addresses > firstname.lastname@example.org > Auto-Reply contains text in Japanese/French/German or other languages considered as NON-ASCII.
NON-ASCII symbols in Auto-Reply in one or several mailboxes. This is Plesk bug with ID #PPPM-4946 , that will be fixed in future Plesk updates.
Until fix available, proceed with the following:
Log in to Plesk;
Open Home > Domains > example.com > Mail and find all mailboxes with auto-reply enabled;
Temporary disable Auto-Reply for each mailbox via Domains > example.com > Email address > email@example.com > Auto-reply;
Connect to the server via SSH and run the command:
# plesk repair mail
Turn on Auto-Reply back for mailboxes, if needed in Domains > example.com > Email address > firstname.lastname@example.org.