Plesk Installation\\Upgrade error: The installation of 'vcredist90_x86' failed with code -1

Created:

2016-11-16 12:39:11 UTC

Modified:

2017-08-08 13:26:09 UTC

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Plesk Installation\\Upgrade error: The installation of 'vcredist90_x86' failed with code -1

Applicable to:

  • Plesk Onyx for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Unable to install Plesk:

Installing packages
upgrading Microsoft Visual C++ 2008 Redistributable...
Error: The installation of the package 'vcredist90_x86' failed with code -1. (upgrade: upgrading Microsoft Visual C++ 2008 Redistributable...)
Not all packages were installed.

AND

Installing packages
installing Parallels Panel WebSite...
MSI: Error! Critical action 'Configure Parallels Panel site...' failed:
Command "C:\\Program Files (x86)\\Parallels\\Plesk\\\\admin\\bin64\\websrvmng.exe" --configure-plesk-website failed with code 1.
Output:
This Web site cannot be started. Another Web site may be using the same port.
In Microsoft.Web.Administration module
Exception type: Microsoft.Web.Administration.ServerManagerException
at Microsoft.Web.Administration.Site.Start()
at IISWebSite.startStop(IISWebSite* , Boolean start)
at IISWebSite.start(IISWebSite* )
Failed to install 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.0.18\\dist-msi-Microsoft-2003-i386\\plesk-site.msi': Fatal error during installation. (Error code
1603)
ERROR: The installation of the package 'plesk-site' failed with code 1603. (install: installing Parallels Panel WebSite...)
Not all packages were installed. Please, contact product technical support.

Cause

IIS was customized and sites were added to it before the Plesk installation. Hence, Plesk is unable to install the required IIS packages.

Resolution

Two options are available:

  1. Install Plesk on another server with clean operating system. This will not make any issue to Plesk installation.

OR

  1. Remove all the customizations, sites, IIS etc. from the current server and try reinstalling Plesk.
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