Cannot log in to Plesk as a system user: Authentication failed: invalid username or password specified

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    paul leitzke

    I followed the directions for creating an additional administrator account, but it gives me the same error as above. In addition, I am unimpressed with your customer support. My plesk id indicates that I am not a "partner", but the hosting provider, gives not support for your product. How am I supposed to receive assistance? Please help me resolve this should be minor, issue.

    Thank you.

  • Avatar
    Lev Iurev

    Hi @Paul, could you please describe your issue in details?

  • Avatar
    paul leitzke

    I purchased hosting with OVH. It came with Plesk 12.0 and Centos 6 installed. After getting the login information, I attempted to create a new user with administrator rights. I can see the user in the Plesk control panel, under the "user" tab, however, when I try to login using the new username, it indicates it cannot be found.

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    Lev Iurev

    @Paul, please provide a screenshot for created user in Plesk

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    Kewal Rawat

    PLEASE HELP !!!!

    Our websites are not working, and the admin credentials also does not work, a year back previous IT head had changed all the email address for our organization and I guess he has missed updating the same for plesk. So forgot password also is not working, tried your support chat but I am unable to get through due to contact partner and do not have any license details.

    Our hosting server shows ns2.example.com:8443 and ns1.example.com:8443 and I am unable to login.

    Do let me know what should I do ? PLEASE HELP !!!

  • Avatar
    Ivan Postnikov

    Hello @Kewal,

    In case you have server access via SSH or RDP, use this instruction to generate one-time link to access Plesk and change admin password. 

    Additionally, 

    To retrieve Plesk admin password use the following articles:

    Windows How to retrieve/change Plesk admin password on Windows

    Linux How to get or reset password for admin account in Plesk

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