I cannot login in Plesk Panel - Authentication failed: invalid username or password specified

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    paul leitzke

    I followed the directions for creating an additional administrator account, but it gives me the same error as above. In addition, I am unimpressed with your customer support. My plesk id indicates that I am not a "partner", but the hosting provider, gives not support for your product. How am I supposed to receive assistance? Please help me resolve this should be minor, issue.

    Thank you.

  • Avatar
    Lev Iurev

    Hi @Paul, could you please describe your issue in details?

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    paul leitzke

    I purchased hosting with OVH. It came with Plesk 12.0 and Centos 6 installed. After getting the login information, I attempted to create a new user with administrator rights. I can see the user in the Plesk control panel, under the "user" tab, however, when I try to login using the new username, it indicates it cannot be found.

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    Lev Iurev

    @Paul, please provide a screenshot for created user in Plesk

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