kb: technical
ABT: Group B
Applicable to:
- Plesk
Symptoms
Cannot log into Plesk as Domains > example.com > Web Hosting Access > System user with valid credentials:
PLESK_ERROR: You have entered incorrect username or password
Cause
This behavior is by design: the system user of domain is not allowed to log in to Plesk.
Resolution
As workaround, in order to allow access to the particular domain it is possible to create additional user account with an ability to log into Plesk.
Comments
6 comments
I followed the directions for creating an additional administrator account, but it gives me the same error as above. In addition, I am unimpressed with your customer support. My plesk id indicates that I am not a "partner", but the hosting provider, gives not support for your product. How am I supposed to receive assistance? Please help me resolve this should be minor, issue.
Thank you.
Hi @Paul, could you please describe your issue in details?
I purchased hosting with OVH. It came with Plesk 12.0 and Centos 6 installed. After getting the login information, I attempted to create a new user with administrator rights. I can see the user in the Plesk control panel, under the "user" tab, however, when I try to login using the new username, it indicates it cannot be found.
@Paul, please provide a screenshot for created user in Plesk
PLEASE HELP !!!!
Our websites are not working, and the admin credentials also does not work, a year back previous IT head had changed all the email address for our organization and I guess he has missed updating the same for plesk. So forgot password also is not working, tried your support chat but I am unable to get through due to contact partner and do not have any license details.
Our hosting server shows ns2.example.com:8443 and ns1.example.com:8443 and I am unable to login.
Do let me know what should I do ? PLEASE HELP !!!
Hello @Kewal,
In case you have server access via SSH or RDP, use this instruction to generate one-time link to access Plesk and change admin password.
Additionally,
To retrieve Plesk admin password use the following articles:
Windows : How to retrieve/change Plesk admin password on Windows
Linux : How to get or reset password for admin account in Plesk
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