I cannot login in Plesk Panel - Authentication failed: invalid username or password specified

Created:

2016-11-16 12:39:11 UTC

Modified:

2017-02-24 11:05:58 UTC

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I cannot login in Plesk Panel - Authentication failed: invalid username or password specified

Symptoms

Cannot log in Plesk as user to mange all my subscriptions:

Error: Authentication failed: invalid username or password specified

and the issue is still persists even after resetting the password for this user:

Websites & Domains > Web Hosting Access > System user

Cause

System user is not allowed to log in to Plesk. Customers obtain their system users' access credentials from their service providers and use these credentials for connecting to the server through FTP, SSH, and so on. In addition, all operations with files and directories in Plesk are performed on behalf of system users. For example, when a customer adds a new file in File Manager, the subscription's system user becomes the owner of the file.

Resolution

Only the following types of accounts are allowed to log in to Plesk:

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4 Comments

  • 0
    Avatar
    paul leitzke

    I followed the directions for creating an additional administrator account, but it gives me the same error as above. In addition, I am unimpressed with your customer support. My plesk id indicates that I am not a "partner", but the hosting provider, gives not support for your product. How am I supposed to receive assistance? Please help me resolve this should be minor, issue.

    Thank you.

  • 0
    Avatar
    Lev Iurev

    Hi @Paul, could you please describe your issue in details?

  • 0
    Avatar
    paul leitzke

    I purchased hosting with OVH. It came with Plesk 12.0 and Centos 6 installed. After getting the login information, I attempted to create a new user with administrator rights. I can see the user in the Plesk control panel, under the "user" tab, however, when I try to login using the new username, it indicates it cannot be found.

  • 0
    Avatar
    Lev Iurev

    @Paul, please provide a screenshot for created user in Plesk

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