Web Presence Builder: "Unable to connect to Web Presence Builder"

Symptoms

The following error occurs when opening a site in Wizard, publish a site, or create a new snapshot in Web Presence Builder:

PLESK_INFO: Unable to connect to Web Presence Builder. Please contact the server administrator.

or

PLESK_INFO: Cannot connect to Parallels Presence Builder Server. Please contact the server administrator.

or

PLESK_INFO: Invalid response from server

Cause

1. You have exceeded the PHP limits on the domain where the site is published.

2. A timeout occurred while the Apache web server was waiting for a response from PHP CGI.

3. [ For Plesk users ] There is a low memory_limit in the PHP configuration of Plesk Panel: /usr/local/psa/admin/conf/php.ini

Resolution

1. Increase PHP limits for the domain where the site is published. The following PHP limits are recommended:

   CONFIG_TEXT: max_execution_time = 600
   memory_limit = 192M
   post_max_size = 2147483647
   upload_max_size = 2147483647

2. Reconfigure TIMEOUT in /etc/httpd/httpd.conf or for Web Presence Builder for Plesk Automation, add TIMEOUT in /usr/local/pem/etc/apache/httpd.conf_pem.override.

   Note : Copying the site to Facebook greatly increases the amount of time it takes to compile and publish the site (by 30 to 50 percent). Try disabling site copying to Facebook through the main menu:

   Settings > Social Media > Show a copy of my site on Facebook

3. [ For Plesk users ] Increase memory_limit in /usr/local/psa/admin/conf/php.ini and restart psa service :

   # service psa restart