Backup fails with error: Cannot write child xml info (type 'Domain') due to long directory path.

Refers to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:26:12 UTC

Modified:

2017-02-14 14:11:19 UTC

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Backup fails with error: Cannot write child xml info (type 'Domain') due to long directory path.

Symptoms

Domain backup fails with error:

    Error: server "server"

Cannot write child xml info (type 'Domain')

Error:
Stream error: Unable to open resellers/testreseller/clients/cliwent1234567/domains/qwxerertrytuiyuioukmbmlfdkgjfgiosfdvgjsiofjgf_4\\.discovered\\qwe_qwxerertrytuiyuioukmbmlfdkgjfgiosfdvgjsiofjgf_4_info_1407170857\\owner_A660D7AB-7EB4-42CA-845A-334FBE9C6CB2

Cause

Max length directory path on Windows should not exceed 255 symbols. Source .

Resolution

Request for changing this behavior was reported to Service Team. While make sure that full backup path does not exceed 255 symbols. For example:

    C:\\Program Files (x86)\\Parallels\\Plesk\\Backup\\resellers\   estreseller\\clients\\client123456\\domains\\erekteyoktuyljitytutyuiyiymcdsdsgfhgjmiuyiouo_4\\..discovered\\qwe_erekteyoktuyljitytutyuiyiymcdsdsgfhgjmiuyiouo_4_info_1407170857\\owner_A660D7AB-7EB4-42CA-845A-334FBE9C6CB2

If it exceeds, change subscriber of domain to admin to decrease path length to 255 symbols or less.

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