Upgrade to Plesk 12 fails: Unable to resolve components request mode changeset due to inter-component dependencies.

Created:

2016-11-16 13:25:57 UTC

Modified:

2017-08-16 16:58:47 UTC

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Upgrade to Plesk 12 fails: Unable to resolve components request mode changeset due to inter-component dependencies.

Applicable to:

  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

Plesk upgrade to 12 failed with error:

ERROR: Unable to resolve components request mode changeset due to inter-component dependencies. You possibly need to remove some of the conflicting components. Check '/var/log/plesk/install/autoinstaller3.log' for more details.

The following warning can be found in '/var/log/plesk/install/autoinstaller3.log' file:
Warning: found inter-component dependencies conflict between 'msmtp' (will be installed: 1, request = REQ_INSTALL) and 'courier' (will be installed: 1, request = REQ_INSTALL) while trying to resolve REQ_INSTALL of component 'awstats' and 12 more change(s)

OR

Warning: found inter-component dependencies conflict between 'msmtp' (will be installed: 1, request = REQ_INSTALL) and 'drweb' (will be installed: 1, request = REQ_INSTALL) while trying to resolve REQ_INSTALL of component 'l10n' and 15 more change(s)

Cause

External SMTP Server is used. Local mail server packages were not fully removed. Or package is installed that requires local mail server (like dr.web). This is a software issue with internal ID PPPM-2252

Resolution

Remove psa-courier-authlib and psa-courier-imap packages:

# yum remove psa-courier-authlib psa-courier-imap
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