Domain activation fails: The subscription is temporarily unavailable because the data backup or restoration is in progress

Created:

2016-11-16 13:25:48 UTC

Modified:

2017-08-16 16:21:42 UTC

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Domain activation fails: The subscription is temporarily unavailable because the data backup or restoration is in progress

Applicable to:

  • Plesk 11.x for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

Attempt to activate a domain fails with an error:

The subscription is temporarily unavailable because the data backup or restoration is in progress

Cause

Domain gets suspended during a backup task and is not resumed after the task completion, which causes database inconsistency.

Resolution

Activate domain using command line utility:

   # /usr/local/psa/bin/domain --on example.com

SUCCESS: Changing status of domain 'example.com' completed

If the solution above does not fix the issue, change domain status in psa database directly.

  1. Make a database backup:

    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` psa > ~/psa.`date +%F`
  2. Connect to psa database:

    # mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa
  3. For example.com set status field in domains table as 0 that is active:

    mysql> update domains set status = 0 where name="example.com";
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