Cannot remove a customer: 500.0 - Internal Server Error

Refers to:

  • Plesk 12.5 for Windows

Created:

2016-11-16 13:25:47 UTC

Modified:

2016-12-21 20:41:37 UTC

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Cannot remove a customer: 500.0 - Internal Server Error

Symptoms

Customer removal from Plesk fails with the following error:

HTTP Error 500.0 - Internal Server Error
C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\php-cgi.exe - The FastCGI process exceeded configured request timeout

CPU usage is at 100% during the customer removal.

Cause

Insufficient system resources.

Resolution

  1. Try to increase timeout setting for FastCGI processes, according to the article .

  2. Contact your system administrator regarding operating system resources overuse. As per Odin Technical Support policy (http://www.odin.com/ca/support/policies/support-scope/), we do not cover server administration tasks, which includes increasing amount of RAM or CPU.

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