Unable to show application Updates and install application in subscription.

Created:

2016-11-16 13:25:28 UTC

Modified:

2017-08-16 17:32:58 UTC

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Unable to show application Updates and install application in subscription.

Applicable to:

  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

Unable to show application Updates and install application in subscription. Debug log contains following error /usr/local/psa/admin/logs/panel.log :

2014-02-25T05:55:28+11:00 ERR (3)  [apscatalog]: Error: Unable to get updates for package: Resource     not found: http://catalog.marketplace.parallels.com/all-app/Quest%20OnDemand%20Migration%20for%20Ema    il/Quest%20OnDemand%20Migration%20for%20Email/1.1-8/updates.atom?packager=GlowTouch%20Technologies
2014-02-25T05:55:28+11:00 ERR (3) [apscatalog]: Error: Unable to get updates for package: Resource not found: http://catalog.marketplace.parallels.com/all-app/Quest%20OnDemand%20Migration%20for%20Ema il/Quest%20OnDemand%20Migration%20for%20Email/1.1-8/updates.atom?packager=GlowTouch%20Technologies
2014-02-25T05:55:40+11:00 ERR (3) [panel]: Unable to process instance #10: Download is not completed yet

Cause

Multiple failed attempts to install and update application from Plesk and unfinished tasks in logtasks table.

Resolution

Delete the unfinished longtasks from table and install the application.

# mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa -e "delete from longtasks"
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