Mailbox usage statistics is shown as 4kb for all mailboxed and can not be updated

Refers to:

  • Plesk 12.0 for Linux

Created:

2016-11-16 13:25:19 UTC

Modified:

2016-12-21 20:40:40 UTC

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Mailbox usage statistics is shown as 4kb for all mailboxed and can not be updated

Symptoms

Mailbox usage statistics is shown as 4kb for all mailboxes and can not be updated.

Cause

Variables QMAIL_ROOT_D and PLESK_MAILNAMES_D are improperly set.

Resolution

Check variables QMAIL_ROOT_D and PLESK_MAILNAMES_D in /etc/psa/psa.conf and make sure they are set as:

# egrep "QMAIL_ROOT_D|PLESK_MAILNAMES_D" /etc/psa/psa.conf
QMAIL_ROOT_D /var/qmail
PLESK_MAILNAMES_D /var/qmail/mailnames

In case mail directory needs to be moved to other location please use instructions from the KB #213374889 .

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