Mailbox usage statistics is shown as 4kb for all mailboxed and can not be updated

Created:

2016-11-16 13:25:19 UTC

Modified:

2017-04-24 11:36:12 UTC

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Mailbox usage statistics is shown as 4kb for all mailboxed and can not be updated

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

Mailbox usage statistics is shown as 4kb for all mailboxes and can not be updated.

Cause

Variables QMAIL_ROOT_D and PLESK_MAILNAMES_D are improperly set.

Resolution

Check variables QMAIL_ROOT_D and PLESK_MAILNAMES_D in /etc/psa/psa.conf and make sure they are set as:

# egrep "QMAIL_ROOT_D|PLESK_MAILNAMES_D" /etc/psa/psa.conf
QMAIL_ROOT_D /var/qmail
PLESK_MAILNAMES_D /var/qmail/mailnames

In case mail directory needs to be moved to other location please use instructions from the KB #213374889 .

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