Unable to create a mail account in Plesk Could not find a part of the path

Created:

2016-11-16 13:25:09 UTC

Modified:

2017-08-16 18:31:08 UTC

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Unable to create a mail account in Plesk Could not find a part of the path

Applicable to:

  • Plesk 11.x for Windows

Symptoms

Unable to create a mail account in Plesk. Following error appears:

Error: Updating spam settings failed: Cannot exec 'spammng --update-event-settings --mailname=test@example.com': Could not find a part of the path 'C:\\Program Files (x86)\\Parallels\\Plesk\\Additional\\Perl\\site\\\\share\\\\spamassassin\\\\user_prefs.template'.
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Cause

Missed file user_prefs.template .

Resolution

  1. Download attached user_prefs.template file
  2. Extract this file to "%pelsk_dir%"\\Additional\\Perl\\site\\share\\spamassassin\\
  3. Create mailbox

Attachments:

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