Newly created domains do not point to www

Created:

2016-11-16 13:24:51 UTC

Modified:

2017-04-24 11:36:31 UTC

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Newly created domains do not point to www

Applicable to:

  • Plesk 10.0.1 for Linux
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows

Symptoms

Domains do not work with www and got redirected to non-www address.

Cause

'Preferred domain' option was set to 'domain.tld' in Hosting settings by default.

Resolution

It is needed to follow below steps to enable www prefix for domain.

  1. Login into Plesk Panel.
  2. Go to Home> Subscriptions>domain.tld> Websites & Domains> domain.tld> Hosting settings .
  3. Then you will see the option 'Preferred domain'
  4. By default this option is set to 'domain.tld' and it is default behavior.
  5. Set 'Preferred domain' to www.domain.tld
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