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I am trying to buy an add-on for my Plesk license in Plesk Online Store and get the error message below:
Selected feature is not compatible with your license – like if you are buying Plesk 12 feature for Plesk 11 license.
Error message indicates that the license key version provided during order placement is not compatible with the chosen add-on.
If you have Plesk 11 or older license that was purchased from a Plesk reseller/partner, please contact one of Plesk partners and check with them if they offer required add-on.
If you have Plesk 11 or older Lease or Retail (one-time purchase) license that was purchased from Plesk directly, contact Plesk Sales Team.
Additionally, please check the article for more details on compatibility of Plesk licenses and add-ons: How do I purchase an add-on for my Plesk license?.