Plesk upgrade fails with error: Failed to marshal script action

Created:

2016-11-16 13:24:31 UTC

Modified:

2017-08-08 13:40:20 UTC

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Plesk upgrade fails with error: Failed to marshal script action

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

Plesk upgrade to 12.5 fails on installation mysql-admin.msi package with error:

MSI (s) (3C:9C) [19:04:15:443]: Generating random cookie.
MSI (s) (3C:9C) [19:04:15:443]: Created Custom Action Server with PID 5996 (0x176C).
MSI (s) (3C:AC) [19:04:15:459]: Running as a service.
MSI (s) (3C:AC) [19:04:15:459]: Hello, I'm your 32bit Impersonated custom action server.
MSI (s) (3C:70) [19:04:15:475]: Failed to marshal script action.
MSI (s) (3C:70) [19:04:15:475]: Failed to marshal script action.
Action ended 19:04:15: Prepare. Return value 3.
Action ended 19:04:15: INSTALL. Return value 3.

Cause

Such issue may take a place when Windows Script Host is corrupted somehow.

Resolution

Register DLLs as below:

regsvr32.exe vbscript.dll
regsvr32.exe oleaut32.dll
regsvr32.exe jscript.dll
regsvr32.exe msxml3.dll
regsvr32.exe -i shell32.dll

Restart Server after registration if the issue still persists.

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