When I import my license key into Plesk, after logging in as admin I am switched to Power User mode

Symptoms

When I add my Plesk 12 license key to Plesk, upon next login as admin , I am switched to Power User mode instead of Service Provider mode.

Cause

KA server has special settings defined for the license key you are using.

Upon adding this key to Plesk, Plesk requests the information about custom settings for the key from KA server and applies them.

Such custom settings may include switching to Power User mode by default.

Resolution

These settings are requested only once upon adding the key and therefore any settings applied can be overridden after adding the key provided the license allows for that.

For example, Power User mode can be disabled like this :

plesk bin poweruser --off

**All questions regarding keys/licenses should be clarified with Plesk Licensing and Purchase Support .

For resellers , all licensing questions should be addressed to the sales team ( additionally, please check Key Administrator itself from your side - most likely, the option is configured there ).