Mailbox size is shown as zero for all mailboxes on the Mail page in Plesk 10.x

Created:

2016-11-16 13:24:23 UTC

Modified:

2017-08-08 13:18:32 UTC

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Mailbox size is shown as zero for all mailboxes on the Mail page in Plesk 10.x

Applicable to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Linux

Symptoms

After MailEnable upgrade in Plesk 10.x mailbox disk usage is shown as '0 B' (zero bytes) at Domains > example.com > Control Panel > Mail tab

However, Statistics tab shows that mail disk usage is not zero.

Cause

Internal issue in MailEnable 6.03 that comes by default in Plesk 10.x. The issue has been fixed in MailEnable 6.5

Resolution

  1. Upgrade MailEnable 6.03 to 6.5 or later.

  2. After upgrading MailEnable, go to Domains > example.com > Control Panel > Mail tab , and click on Refresh Usage Stats button.

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