Cannot access password protected directory. Authentication dialog pops up again

Created:

2016-11-16 13:24:10 UTC

Modified:

2017-08-16 17:05:40 UTC

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Cannot access password protected directory. Authentication dialog pops up again

Applicable to:

  • Plesk 10.x for Windows
  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows

Symptoms

I cannot access password protected directory with valid password, authentication dialog pops up again.

Cause

WindowsAuthenticationModule is placed before AnonymouseAuthenticationModule in Modules order list in IIS. Due to this IIS uses incorrect authentication mechanism. The issue is considered to be a software issue with ID PPPM-1130 which will be fixed in future product updates.

Resolution

In order to fix the issue it is needed to change modules order:

  1. Access IIS Manager > Home > Modules > View Ordered List
  2. Find WindowsAuthenticationModule and move it down. Place it after AnonymousAuthenticationModule .
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