Why Outgoing Mail Control management tool is not shown in Plesk GUI?

Created:

2016-11-16 13:23:54 UTC

Modified:

2017-04-24 11:17:29 UTC

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Why Outgoing Mail Control management tool is not shown in Plesk GUI?

Applicable to:

  • Plesk 12.5
  • Plesk 12.0
  • Plesk Onyx

Symptoms

Why Outgoing Mail Control management tool is not shown in Plesk GUI?

Cause

  1. Server component list was not re-read after Plesk upgrade.

  2. Feature is disabled on server-wide level.

  3. Installed Plesk licence does not include Outgoing Mail control feature.

  4. Mail server does not support such functionality (Merak).

Resolution

  1. Go to Tools & Settings > Server Components and click the "refresh" button to refresh Plesk component list.

  2. Go to Tools & Settings > Mail Server Settings to enable this feature.

  3. Check Server Management > Tools & Settings > License Management , and see if there is the line "Outgoing Mail Control On" .

  4. Change mail server to another one.

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