Why Outgoing Mail Control management tool is not shown in Plesk GUI?

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Created:

2016-11-16 13:23:54 UTC

Modified:

2016-12-21 20:37:43 UTC

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Why Outgoing Mail Control management tool is not shown in Plesk GUI?

Symptoms

Why Outgoing Mail Control management tool is not shown in Plesk GUI?

Cause

  1. Server component list was not re-read after Plesk upgrade.

  2. Feature is disabled on server-wide level.

  3. Installed Plesk licence does not include Outgoing Mail control feature.

  4. Mail server does not support such functionality (Merak).

Resolution

  1. Go to Tools & Settings > Server Components and click the "refresh" button to refresh Plesk component list.

  2. Go to Tools & Settings > Mail Server Settings to enable this feature.

  3. Check Server Management > Tools & Settings > License Management , and see if there is the line "Outgoing Mail Control On" .

  4. Change mail server to another one.

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