PBA-S installs an outdated license key to Plesk node

Refers to:

  • Plesk 10.4 for Linux
  • Plesk 11.0 for Windows
  • Plesk 11.0 for Linux
  • Plesk 12.0 for Windows

Created:

2016-11-16 13:23:06 UTC

Modified:

2016-12-21 20:35:55 UTC

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PBA-S installs an outdated license key to Plesk node

Symptoms

Parallels Business Automation - Standard (PBA-S) installs an outdated license key to Parallels Plesk Panel (Plesk) during synchronization.

This means the license key cannot be updated in the usual way - it expires and notifications about a failed update are sent to the customer.

Cause

This happened because the license key class assigned to the PBA-S subscription is not synchronized.

Find the license key assigned to the subscription:

Top > Account Director > Subscription Manager > Subscriptions > SUBSCRIPTION > Billable Items
--->8---
Parallels Plesk Panel 10 and Later for Parallels Virtuozzo Containers (Lease)
---8<---

Click the license key class name "Parallels Plesk Panel 10 and Later for Parallels Virtuozzo Containers (Lease)" to get the license key properties:

Top > Service Director > License Manager > Licenses > Parallels Plesk Panel 10 and Later for Parallels Virtuozzo Containers (Lease)
--->8---
Subscription: <SUBSCRIPTION_NAME>
Status: Retrieved
Key Number: Download PLSK.XXXXX123.0008
Expiration date: 08-Oct-2013
Plesk(TM) Anti-Virus by Dr.Web for Virtuozzo: Download PLSK.XXXXX456.0000
---8<---

The license key class has the status " Retrieved ". This means that Plesk key PLSK.XXXXX123.0008 is not synchronized with Parallels Plesk Panel. Also, an additional license key, PLSK.XXXXX456.0000 , is outdated.

During synchronization, PBA-S installs the expired license key to Plesk.

Resolution

Click " Get License from KA Server " on the license key class page to synchronize it with PBA-S.

You may see that the additional license key has been updated to PLSK.XXXXX456.0015 and the license key class has been marked as " Installed ":

Top > Service Director > License Manager > Licenses > Parallels Plesk Panel 10 and Later for Parallels Virtuozzo Containers (Lease)
--->8---
Subscription: <SUBSCRIPTION_NAME>
Status: Installed
Key Number: Download PLSK.XXXXX123.0008
Plesk(TM) Anti-Virus by Dr.Web for Virtuozzo: Download PLSK.XXXXX456.0015
---8<---
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