Unable to restore a site: Duplicate entry for key 'key_uuid'

Created:

2016-11-16 13:23:04 UTC

Modified:

2017-04-24 11:37:24 UTC

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Unable to restore a site: Duplicate entry for key 'key_uuid'

Applicable to:

  • Plesk 12.5 for Linux
  • Web Presence Builder 12.0 for Linux
  • Plesk 11.0 for Linux

Symptoms

Unable to restore a site with a bru.php utility:

~# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/sb/utils/bru.php --restore --target=site --uuid="6a563f0f-640e-28f3-fb09-04c5304c4692" --file=%site_name%.zip
can't be restored. Table 'widget' - SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '71a9cc55-e856-08bb-46b8-3b5210a24072' for key 'key_uuid'

Cause

This is an internal issue with ID #PPPM-746 , which is planned to be fixed in future product updates.

In later versions this issue may occur due to database inconsistency.

Resolution

Contact Plesk technical support to apply a workaround.

Additional information:

More information about bru.php utility is available here:

213414769 How to back up and restore Web Presence Builder site with command line tool

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