Unable to update domain: Incorrect DNS zone parameters were specified.('email' = '')

Created:

2016-11-16 13:23:00 UTC

Modified:

2017-08-16 17:15:34 UTC

2

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Unable to update domain: Incorrect DNS zone parameters were specified.('email' = '')

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

1) Unable to create sub-domain:

    Error: Failed domain creation: Unable to update domain data: Incorrect DNS zone parameters were specified.('email'='')

2) Unable to manage DNS settings for a sub-domain:

    Incorrect DNS zone parameters were specified.('email' = '').

alttext

3) Parent domain has dns_zone_id=0:

    mysql> SELECT name, dns_zone_id FROM domains WHERE name='example.com';

+--------------+-------------+
| name | dns_zone_id |
+--------------+-------------+
| example.com | 0 |
+--------------+-------------+

Cause

Database inconsistency

Resolution

Reset DNS settings for both parent domain and a sub-domain to defaults so that correct dns_zone_id is created for a domain:

Domains > example.com > DNS Settings > Reset to Defaults

Additional information

  • 213922145 Managing website error: Incorrect DNS zone parameters were specified
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